Strong & Stable

When looking for a provider to work with, staying power in the industry is a key consideration. Due to MassMutual’s combination of mutual structure and commitment to the retirement industry, we are well-positioned to succeed in the retirement plan business. Our mutual company structure enables us to manage with long-term interests in mind, and our commitment to the retirement industry is evident in the investments we are making in technology, sales and marketing. With more than $448 billion in assets under management¹ as of year-end 2010, MassMutual’s financial strength ratings² remain among the highest in our industry.

Quality and Performance Brochure

¹Assets under management include assets and certain external investment funds managed by our subsidiaries. All financial information is as of and for the year ended December 31, 2010.
²Financial strength ratings are for Massachusetts Mutual Life Insurance Company and do not apply to any separate investment accounts or mutual funds offered under the contract. For current ratings, please visit www.massmutual.com/ratings

Intermediary-Centric

MassMutual recognizes the key role financial intermediaries play in helping plan sponsors provide the best possible retirement benefit for their employees. We rely on intermediaries to ensure there is a good fit between the solutions we provide and a plan sponsor’s specific needs. In fact, we believe so strongly in the role of the intermediary, we simply won’t quote business where there is no intermediary involved. And our approach is paying off. We are currently ranked #1 in 7 key categories of advisor satisfaction, according to the 2011 DCP Advisor Satisfaction Survey: Wholesaler accessibility/availability, Wholesaler expertise in the retirement services industry, Thought leader in the 401(k) industry, Partners with you (advisor) for success, Marketing assistance (proposals, presentations, seminars), Internal wholesaler ability to resolve problems, Making it easy to do business with them.

Participant-Focused

At MassMutual, we are passionate about helping our participants achieve their definition of retirement success and about helping participants understand retirement and the decisions that are before them. Our behavioral approach to participant communications helps move participants beyond education into action, helping them determine what might be the most appropriate next move to make on the road to retirement success.

Whether the approach is an in-person enrollment meeting, an online presentation, a multi-touch point postcard mailing or a self-service website with a wealth of retirement planning information, we equip our participants with the tools they need to make smart retirement decisions.

Experienced

With 13 years average tenure across our Retirement Services Division, MassMutual has one of the most experienced teams in the retirement industry. As such, we understand the complexities of the industry and its trends and are able to effectively apply that understanding to our product, service and technology strategy.

Flexible & Responsive

MassMutual prides itself on being flexible and responsive to the needs of both our clients and our participants. On the client side, we offer TPA or bundled service models, group annuity or registered product options, a local service team approach designed to keep our service organization as close to our clients as possible, and an investment program that combines strict due diligence with the flexibility to choose from a wide range of investment options.

On the participant side, our award winning¹ call center is focused on quality and first call resolution, and our concierge rollover service does the heavy lifting for participants who wish to consolidate all their qualified plan assets into their current retirement plan.

¹2011 Gold Medal, Best Contact Center Executive in Americas, 2011 Silver Medal, Best Contact Center in Americas (Large – Inhouse), 2011 Silver Medal, Best Employee Incentive Scheme, 2011 Silver Medal, Best Contact Center Supervisor in Americas, 2011 Bronze Medal, Best Contact Center Operational Manager in Americas

Innovative

MassMutual is at the forefront of innovation in the retirement services industry. We take an innovative approach in the thinking we apply to all areas of our business. From product development to customer service, we provide clients with the latest tools and plan offerings available.

Some of our “firsts” include”:

• e4^SM wireless education technology
• Behavioral approach to participant communications
• Being at the forefront of offering a fiduciary warranty on both group annuity and registered product

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